Privacy Policy

Last updated: 28-10-2026

Proton Electronics Trading L.L.C. (“Proton”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit https://protonme.com, contact us, subscribe to our updates or enquire about our products and services.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, telephone number and business contact details.
• Enquiry information: The subject of your enquiry, product or service requirements, and information you provide when communicating with us.
• Subscription information: Your name, email address and communication preferences when you subscribe to our updates.
• Business relationship information: Details needed to prepare quotations, manage customer or supplier relationships, and provide requested products or services.
• Technical information: Information generated when you use our website, such as your IP address, browser type, device information, pages requested and access times, where recorded by our website or hosting services.

Please avoid submitting passwords, payment card details or sensitive personal information through general website enquiry forms.

2. How We Use Your Information

We use personal information, as applicable, to:

• Respond to enquiries and requests for information.
• Prepare quotations and communicate about our products and services.
• Manage business relationships and provide customer support.
• Send newsletters and promotional communications where you have opted in or where otherwise permitted by applicable law.
• Operate, maintain and secure our website.
• Diagnose technical issues and prevent misuse or fraud.
• Meet legal obligations and establish, exercise or defend legal claims.

We process personal information with your consent where required, or where processing is otherwise permitted by applicable law, including where necessary to enter into or perform a contract or comply with legal obligations.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support its operation and remember preferences. Depending on the features enabled, these technologies may also be used to understand website usage or support embedded third-party content.

Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings and any cookie controls available on our website. Blocking certain cookies may affect website functionality.

4. Marketing Communications

If you subscribe to our updates, we may send information about our products, services and offers.

You may unsubscribe at any time using the unsubscribe option provided in our communications, where available, or by contacting us at info@protonme.com.

Opting out of marketing does not prevent us from sending communications necessary to respond to your enquiry or manage an existing business relationship.

5. Sharing Your Information

We may share relevant personal information with:

• Service providers supporting our website hosting, communications, IT systems and business operations.
• Suppliers, manufacturers or service partners where necessary to fulfil your request or provide products, warranties or support.
• Professional advisers where necessary for business, legal or compliance purposes.
• Authorities or other parties where disclosure is required by law or necessary to protect legal rights.

Where service providers process personal information on our behalf, we require appropriate confidentiality, security and data protection arrangements.

6. International Data Transfers

Some service providers may store or process personal information outside the United Arab Emirates.

Where personal information is transferred internationally, we will meet applicable legal requirements and use appropriate safeguards or another legally permitted transfer mechanism.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, providing services and meeting legal, accounting or recordkeeping obligations.

Retention periods depend on the type of information, our relationship with you and applicable requirements. When information is no longer required, we will securely delete it or anonymise it, as appropriate.

8. Information Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on applicable law and the circumstances, you may have the right to:

• Request information about how we process your personal information and obtain access to it.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Request restriction or cessation of certain processing.
• Withdraw consent where processing relies on your consent.
• Object to direct marketing.
• Request transfer of your personal information where applicable.
• Raise a complaint with the competent data protection authority.

To exercise your rights, contact info@protonme.com. We may need to verify your identity before responding. Certain requests may be subject to legal exceptions or recordkeeping requirements.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

10. Third-Party Websites and Services

Our website may contain links to external websites, maps, manufacturer pages or other third-party services.

These services may collect information under their own privacy policies. Please review their policies before providing personal information.

Any additional privacy notice displayed when using our online shop or another Proton service should be read together with this policy.

11. Personal Information Processed for Customers

Where we process personal information on behalf of a business customer while delivering IT support or other contracted services, that processing is governed by the relevant service agreement and any applicable data processing terms.

This website policy does not replace those contractual arrangements.

12. Children’s Privacy

Our website is intended for business customers and individuals seeking information about our products and services. It is not directed at children.

If you believe a child has provided personal information through our website, please contact us so we can review and address the matter.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services or legal requirements.

The latest version will be published on this page with an updated date. Where required by law, we will provide additional notice or obtain consent for relevant changes.

14. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Proton Electronics Trading L.L.C.
Office No. 105, Al Khaleej Building
Al Karama, Dubai, United Arab Emirates

Email: info@protonme.com
Telephone: +971 4 396 3252
Website: https://protonme.com